Thank you for shopping at Yarnhaven Store (www.yarnhavenn.store). We are committed to providing high-quality digital products and ensuring customer satisfaction. Please review our Refund and Returns Policy carefully to understand your rights and our procedures regarding refunds and returns.
1. Nature of Digital Products
Due to the nature of digital products, which are intangible and cannot be returned or exchanged once accessed or downloaded, all sales are final. This policy helps us maintain the integrity and value of our digital offerings and ensures a fair and efficient process for all customers.
2. Refunds
- Eligibility for Refunds: Since digital products are non-returnable, we do not offer refunds under normal circumstances. However, if you experience issues such as a defective file, an error in the purchase process, or a problem with downloading, we will review your request for a resolution.
- How to Request a Refund: If you believe you are eligible for a refund due to issues such as defective files or incorrect purchases, please contact us at info@yarnhavenn.store within 14 days of the purchase date. Provide your order number, a detailed description of the issue, and any relevant screenshots or documentation.
- Resolution Process: We will investigate your request and, if the issue is valid, we may offer a replacement of the product or resolve the issue to ensure that you receive a product that meets your expectations.
3. Returns
- Policy on Returns: As digital products cannot be physically returned, we do not accept returns. If you encounter any problems with a product, please contact us as outlined below for assistance.
4. Contact Information
- How to Contact Us: For any issues, concerns, or to request assistance, please email us at info@yarnhavenn.store. Include your order number, a description of the issue, and any supporting information to help us address your concern promptly.
- Response Time: We strive to respond to all inquiries within 2 business days. Our team will work diligently to resolve any issues and ensure your satisfaction with our products.
5. Changes to Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and your continued use of our website after such changes signifies your acceptance of the revised policy.
6. Contact Us
If you have any questions or need further clarification regarding our Refund and Returns Policy, please do not hesitate to contact us at info@yarnhavenn.store. We are here to assist you and ensure that you have a positive experience with Yarnhaven Store.